Payment policy

Supported payment methods.

BPS supports three primary payment methods, selectable at checkout (/checkout). All transactions are in VND and recorded in our system upon completion.

1. Cash on delivery (COD)

Available nationwide for door-to-door deliveries.
Customer may inspect appearance, SKU and quantity before paying the courier.
Functional testing is not performed on-site — warranty applies if defects appear later.
Orders above VND 10,000,000 may require a 20% deposit via bank transfer.

2. Bank transfer

After ordering, bank account details are sent via email and SMS automatically.
Use the order code in the transfer note to speed up reconciliation.
You may upload the transfer receipt on the confirmation page to expedite processing.
Once funds are received, the order moves to Paid and enters processing.

3. VIETQR (QR code)

Selecting VIETQR generates a dynamic QR via our partner VideoSaaS.
Scan with any banking app or e-wallet — amount and note are pre-filled.
QR is valid for 15 minutes; if it expires, please reorder or switch method.
Order is auto-marked Paid the moment the gateway confirms — usually within 5-30 seconds.

4. VAT invoice

BPS issues electronic VAT invoices on request. Provide company name, tax code and address in the order Note field. Invoices are emailed within 3 business days after order completion.

5. Refunds

Valid cancellations or returns are refunded via the same channel used for payment.
Refund time: 3-7 business days for bank / VIETQR; longer in some banks.
Unpaid COD orders incur no refund.

6. Transaction security

BPS does not store card details. VIETQR transactions run on VideoSaaS infrastructure with two-way HMAC-SHA256 verification. Never share OTP, card password or PIN with anyone, including BPS staff.