Return policy

BPS accepts returns within 7 days of receipt for any product sold on bps.com.vn. This is separate from the 24-month warranty.

1. Eligible cases

• Manufacturer defect found within the first 7 days of use.
• Wrong SKU, wrong quantity or missing accessories versus the order.
• Shipping damage (with unboxing video as evidence).
• Change of mind on sealed, uninstalled items with intact box, accessories and manuals.

2. Return conditions

• BPS seal, box, label, manual and all in-box accessories intact.
• Not installed, drilled, cut or modified.
• No scratches, dents or moisture.
• Invoice or order code available for verification.

3. Non-returnable cases

• Installed, used or firmware-modified products.
• Opened batteries or consumables.
• Custom-ordered items (custom colour, custom size).
• Products past the 7-day window.

4. Return procedure

• Step 1: Contact BPS via hotline 0909 958 737 or Zalo OA within 7 days, providing order code and reason.
• Step 2: Send photos / video for BPS to verify eligibility.
• Step 3: BPS issues an RMA code; ship the product back per instructions.
• Step 4: BPS inspects in 2-3 business days, then replaces or refunds at your choice.

5. Return costs

• BPS or courier fault: BPS covers two-way shipping.
• Change of mind: customer covers two-way shipping.
• Exchanging for a more expensive item: pay the difference; less expensive: BPS refunds the difference.

6. Refunds

Refunds are processed in 3-7 business days after BPS confirms eligibility, via the original payment channel (bank transfer, VIETQR). Unpaid COD orders incur no refund.