Return policy

Conditions for product return within 7 days.

BPS accepts returns within 7 days of receipt for any product sold on bps.com.vn. This is separate from the 24-month warranty.

1. Eligible cases

Manufacturer defect found within the first 7 days of use.
Wrong SKU, wrong quantity or missing accessories versus the order.
Shipping damage (with unboxing video as evidence).
Change of mind on sealed, uninstalled items with intact box, accessories and manuals.

2. Return conditions

BPS seal, box, label, manual and all in-box accessories intact.
Not installed, drilled, cut or modified.
No scratches, dents or moisture.
Invoice or order code available for verification.

3. Non-returnable cases

Installed, used or firmware-modified products.
Opened batteries or consumables.
Custom-ordered items (custom colour, custom size).
Products past the 7-day window.

4. Return procedure

Step 1: Contact BPS via hotline 0909 958 737 or Zalo OA within 7 days, providing order code and reason.
Step 2: Send photos / video for BPS to verify eligibility.
Step 3: BPS issues an RMA code; ship the product back per instructions.
Step 4: BPS inspects in 2-3 business days, then replaces or refunds at your choice.

5. Return costs

BPS or courier fault: BPS covers two-way shipping.
Change of mind: customer covers two-way shipping.
Exchanging for a more expensive item: pay the difference; less expensive: BPS refunds the difference.

6. Refunds

Refunds are processed in 3-7 business days after BPS confirms eligibility, via the original payment channel (bank transfer, VIETQR). Unpaid COD orders incur no refund.