Warranty policy

BPS provides genuine warranty on all distributed products — including SIKER smart locks, Staforce/Draho/PMA aluminium hardware and other accessories — under the conditions below.

1. Warranty period

• SIKER smart locks and electronic parts: 24 months from invoice or delivery date (whichever is later).
• Mechanical hardware (sliding rails, hinges, handles, mechanical locks): 12 months from invoice date.
• Batteries, remotes and consumables: 6 months 1-1 replacement for manufacturing defects.
• Project / contractor orders may receive extended warranty terms under a separate signed agreement.

2. Coverage

• Component failure, circuit board failure or mechanical defect caused by the manufacturer.
• Product retains BPS warranty seal; product code and serial number match the invoice.
• Product was installed and operated per BPS technical instructions.

3. Out of warranty cases

• Damage from impact, drop, water ingress beyond rated IP, or use in highly corrosive environments.
• Incorrect installation, self-disassembly, hardware or firmware tampering outside BPS support.
• Damage from natural disaster, fire, abnormal voltage, insect infiltration.
• Missing warranty seal, modified or unmatched serial number.
• Product past warranty period.

4. Warranty procedure

• Step 1: Contact hotline 0909 958 737 or our Zalo OA for remote diagnosis.
• Step 2: If on-site inspection is required, send the product to BPS office with the invoice or order code.
• Step 3: BPS inspects within 3-5 business days; complex cases may take 7-10 days.
• Step 4: If eligible, BPS repairs or replaces 1-1 and ships back to the customer.

5. Shipping cost

For manufacturing defects, BPS covers 100% two-way shipping within Da Nang and reimburses provincial customers (against receipts). For user-caused damage or out-of-warranty items, the customer bears all shipping costs.