Shipping policy

Delivery times and fees by region.

BPS ships nationwide via trusted logistics partners. Fee and delivery time are shown transparently at checkout based on weight and destination.

1. Coverage & partners

Partners: GHTK, GHN, Viettel Post, J&T Express.
Bulky / heavy orders (long rails, lock batches > 20 pcs): dedicated coach lines with prior contact.
Mountain / island areas: BPS confirms feasibility and surcharge before processing.

2. Delivery time

Inner Da Nang: 1-2 business days.
Major cities (Hanoi, HCMC, Hai Phong, Can Tho): 2-4 business days.
Other provinces: 3-7 business days.
Orders placed after 16:00 or on weekends / holidays are counted from the next business day.

3. Shipping fee

Calculated automatically at /checkout from volumetric weight and destination.
Free shipping for orders from VND 3,000,000 within Da Nang and VND 5,000,000 nationwide.
Remote area / island surcharges are shown at checkout before you confirm.

4. Packaging

Smart locks and electronics ship in 5-ply carton boxes with PE foam padding. Metal hardware is wrapped in anti-scratch paper and sealed with BPS tape. Orders over VND 5,000,000 ship with tamper-evident BPS sealing tape and a QR traceability label.

5. Tracking

After ordering, you receive an order code (e.g. BPS-2024-000123) via email and Zalo.
Check status at /orders/by-code/{code} or message the code to BPS Zalo OA.
Once handed to the courier, BPS sends a waybill number for direct tracking on the partner site.

6. On delivery

Inspect seals and box condition; if damaged, film the unboxing and contact BPS within 24 hours.
Match the SKU against the invoice / order code before signing.
BPS cannot honour missing/damaged claims after signing without an unboxing video.

7. Address change / cancellation

You may change address or cancel before BPS hands off to the courier (typically within 4 hours of placing the order). After pickup, please coordinate with the courier directly or contact BPS for assistance.